verfasst von Franziska Silbrig
What?
The retail industry is changing fast, and as retailers face mounting pressure to give customers a faultless delivery experience, customers are also becoming increasingly demanding when it comes to delivery options. Retailers need to provide flexibility, convenience and give consumers a level of control when it comes to selecting the delivery option that is best for them. Industry figures from MetaPack show that 95% of consumers say a positive delivery experience would encourage them to shop more with that retailer.
So how can retailers offer the maximum choice to consumers while maintaining reliability and consumer trust? This is just one of the questions that will be debated at the 2015 Delivery Conference, which focusses on delivering choice in a customer centric world. Now in its sixth year, The Delivery Conference is Europe’s leading event for innovation in eCommerce and delivery. The event showcases how retailers can encourage collaboration and innovation in the retail industry and use delivery to generate repeat purchase, customer loyalty and ultimately a better consumer experience.
Each year, The Delivery Conference attracts the best of the retail world and has a high retailer to non-retailer ratio. Last year the event was attended by more than 1,000 people from the retail industry of which 70% were retailers. Held on 3rd February 2015 at the Westminster Park Plaza in London, the theme of this year’s event is Delivering Choice in a Customer Centric World. Register now.
Who?
With confirmed speakers including:
Sir Charles Dunstone, Chairman and Co-Founder, Dixons Carphone
Sir Stuart Rose, former CEO and Chairman of Marks & Spencer
Jonathan Wolske, Culture Evangelist of Zappos
John Roberts, Founder of ao.com
Dino Rocos, Operations Director, John Lewis
Ian Carrington, Managing Director Performance Solutions and Innovations, Google And many more such as. . . Michael Kliger, Vice President International at eBay Enterprise and, Michelle Beeson, Analyst, Forrester, Dwain McDonald, CEO, DPD, Patrick Gallagher, CEO, CitySprint, Peter Louden, COO, Doddle, Dick Stead, Executive Chairman, Yodel, Carol Woodhead, CEO, Hermes. View the full list of speakers here.
Who attends?
Last year the event attracted over 1,000 attendees from the retail, technology and eCommerce world and this year we expect the same, retailers already registered include: Adidas, Amazon, Asos, Argos, Aurora, B&Q, Boots, CT Shirts, Debenhams, Dixons, eBay, Evans Cycles, Farfetch, Fat Face, Fred Perry, Halfords, House of Fraser, Homebase, Ikea, Lloyds Pharmacy, Marks and Spencer, Monsoon Accessorize, Mountain Warehouse, Nike, Not on the High Street, Office Depot, QVC, Ralph Lauren, River Island, Shop Direct, Superdrug, Superdry, TM Lewin, Ted Baker, Tesco, Net-a-Porter, Urban Outfitters, Warehouse.